Customer Service
As a customer of Cask, our service to you is our absolute priority. We depend on your feedback and suggestions for improving our service to you. We believe in providing a hassle free kind of service. We deliver on promises and on time. We are quite fond and proud of the brands we sell, therefore, if our deliveries do not happen as you expected, or if any orders are damaged in transit or fail to impress, please contact us immediately using the links we have provided below. As usual, please enjoy our fine beverages responsibly.
Email
For further information please mail us at customerservice@caskstore.com
Telephone
If you wish to contact Cask directly, please ring us on 415.424.4844, and we will be ready to help.
Regular mail
Or alternatively, please write to us at: Cask, 17 Third St, San Francisco, CA 94103
For your Privacy
At Cask we respect and protect your privacy. We do not share your data with anyone. Our site is a safe environment for anyone who visits and purchases. As a seller of fine beverage and beverage-related products, we are also committed to providing you the finest possible online service and experience. The data we collect is for delivery, legal and billing purposes only and as such includes the following: Name, address, credit card, password, email address and phone number. We also collect your date of birth to ensure you are over legal drinking age. You can check your details with us at any time by email to ensure their accuracy. We do however, with your explicit approval, periodically email you with Cask newsletters. You can opt out from our mailings or newsletters at any time. We will not send you any text messages, but may call on your telephone to check security on a credit card or billing address, especially if you are a new customer.
For your Security
CaskStore.com uses a High Grade Encryption SSL Certificate to ensure that your visit to our site is safe and secure. All pages on this site are encrypted before being transmitted over the web. Encryption makes it very difficult for unauthorized people to view information transmitted between computers. All credit card numbers are encrypted and forwarded to a third party authorization company to ensure your information is securely maintained at all times.
Distribution of Information
We may be required to share information with governmental agencies or other companies assisting in fraud prevention or investigation. We may do so when: (a) permitted or required by law; or, (b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (c) investigating fraud which has already occurred. The information is never provided to these companies for marketing purposes.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
